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CruiseBulls.com Changes & Cancellation Policy
At CruiseBulls.com, we understand that travel plans can change. This policy explains how amendments, cancellations, and refunds are handled for bookings made through our website.
Because CruiseBulls.com acts as an agent for cruise lines, airlines, hotels, and other travel suppliers, each booking is also subject to the terms and conditions of the relevant supplier. These may vary depending on the cruise line, airline, or hotel involved.
1. Making Changes to Your Booking
If you need to change your booking (such as travel dates, passenger names, or cabin type), please contact our Customer Support team as soon as possible:
We’ll do our best to assist, but all changes are subject to availability and the supplier’s change policy.
Possible Change Fees
- Supplier Fees: Cruise lines, airlines, or hotels may charge amendment fees.
- CruiseBulls Service Fee: We may apply a small administration fee of up to £50 per booking to cover handling costs.
- Any difference in fare or price between your original and new booking must be paid in full at the time of the change.
2. Cancelling Your Booking
If you wish to cancel your booking, please notify us in writing by emailing support@cruisebulls.com.
Cancellations cannot be accepted by phone or social media.
The cancellation terms depend on the supplier’s policy, which will be stated in your confirmation email or travel documents.
General Guidelines (for reference):
While exact terms vary by cruise line and travel partner, the following is a general guide:
Time Before DepartureTypical Cancellation Charge*90+ daysDeposit only (non-refundable)60–89 days30–50% of total booking cost30–59 days75% of total booking costLess than 30 days100% of total booking cost
*Exact charges depend on the supplier’s policy and will be confirmed at the time of cancellation.
3. Refunds
Refund eligibility depends on your supplier’s terms.
If your booking qualifies for a refund, it will be processed using your original payment method.
- Refunds typically take 10–21 business days after the supplier confirms cancellation.
- Certain elements (e.g., flight tickets, non-refundable hotel rooms, or add-ons) may not be refundable.
- CruiseBulls service fees are non-refundable once a booking is confirmed.
4. Cancellations by Suppliers
In rare cases, a cruise line, airline, or hotel may cancel or change your booking.
If this happens:
- We’ll inform you as soon as possible.
- You may be offered an alternative itinerary, credit voucher, or full refund (as per the supplier’s policy).
- CruiseBulls.com is not responsible for additional costs such as visas, travel insurance, or personal arrangements affected by such cancellations.
5. No-Shows & Missed Departures
If you fail to check in or miss your cruise, flight, or hotel stay, the booking will be treated as a no-show, and you will not be eligible for a refund.
Please ensure you arrive on time and comply with all travel requirements.
6. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers:
- Trip cancellations or delays
- Medical emergencies
- Lost luggage or personal items
CruiseBulls.com is not responsible for losses resulting from events not covered by your travel insurance.
7. How to Request a Change or Cancellation
- Your full name and booking reference
- Details of the change or cancellation request
- Proof of identity (if required)
We’ll confirm receipt and advise you of any applicable fees and next steps.
8. Policy Updates
CruiseBulls.com reserves the right to update or modify this policy at any time. The latest version will always be published on this page.
9. Contact Us
For assistance with changes or cancellations, please contact:
📍 CruiseBulls.com,
Our Customer Service team is available Monday to Friday, 9:00 AM – 6:00 PM (UK time).