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At CruiseBulls.com, we’re committed to giving our customers the best possible value on cruise holidays.
If you find the same cruise, flight + hotel package, or holiday deal offered at a lower price by another UK-based travel provider, we’ll do our best to match or beat that price — so you can book with total confidence.
1. How Our Price Match Works
If you find a lower price for the exact same package within 24 hours of booking with us, simply let us know.
We’ll review the details and, if eligible, match the lower price or offer a CruiseBulls travel credit for the difference.
2. What Qualifies for Price Match
To qualify, the offer must:
- Be for the same cruise line, ship, cabin type, and departure date
- Include the same flights, hotels, and inclusions (if applicable)
- Be available to book immediately (not on request or sold out)
- Be quoted in GBP (£) from a UK-based, ATOL/ABTA-protected travel company
You’ll need to provide:
- A screenshot or web link showing the lower price
- The competitor’s business name and contact details
- Your CruiseBulls booking reference number
3. What’s Not Covered
Our Price Match Promise does not apply to:
- Prices offered through auction sites or membership-only platforms
- Loyalty, referral, or staff discount prices
- Group or corporate rates not available to the general public
- Pricing errors or obvious misprints
- Packages that differ in any detail (e.g., cabin category, date, inclusions, etc.)
- Currency exchange fluctuations or non-GBP pricing
4. How to Submit a Request
To request a price match, email our customer service team within 24 hours of booking:
Please include:
- Your CruiseBulls booking reference
- Proof of the lower price (screenshot, link, or written quote)
We aim to respond within 2 business days.
5. Our Decision
All price match requests are reviewed on a case-by-case basis.
If approved, we’ll:
- Refund the difference to your original payment method or
- Provide a CruiseBulls travel credit for future bookings
CruiseBulls.com reserves the right to verify the competitor offer and determine eligibility. Our decision will be final.
6. Policy Updates
We may update or modify this policy from time to time. The latest version will always be available on this page.
7. Contact Us
If you have any questions about our Price Match Policy, please contact:
📍 CruiseBulls.com, [Company Address, UK]